Privacy Policy

Last Updated: 31/Mar/2025

Introduction

Simpro Global Pty Ltd ("we", "us" or "our") owns and operates the mobile application House Hero ("App"). Simpro Global Pty Ltd is the legal entity responsible for all matters related to the App's operation, data processing, and compliance with this Privacy Policy.

We are committed to safeguarding your privacy and ensuring compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs) . For more details, please refer to the Office of the Australian Information Commissioner (OAIC).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use the App. By using the App, you agree to the terms of this Privacy Policy.

Capitalized terms not defined in this Privacy Policy shall have the meanings assigned to them in our Terms of Use.

If you do not agree to the processing of your information as outlined in this Privacy Policy, either in whole or in part, you must refrain from using our Service.

Please note that the App is designed for use within Australia. By using the App, you acknowledge and agree that you do so at your own risk and responsibility. If you are not located in Australia, you should not use this App.

The following sections outline the key topics covered in this document. Click on a section to navigate directly to it:

1. Information We Collect

1.1 Personal Information

• Identity Data: Name, email address, other identifiers etc.
• Contact Data: Email address
• External Login Related Data: (If signed in using Google): Email, Google ID, Name, Photo Url, Google Access Token etc.

1.2 Content within Your Account

• Content Created by you: When data is created by you inside the App for use within it, such as House, Room, Location, Item, Warranty, Product, Task, Task Status etc.
• Metadata: Information about your content such as timestamps, interactions, and settings.
• AI Generated Content: Data generated by AI models for features like recommendations and predictions.

1.3 Automatically Collected Information

• Device Data: Device model, operating system, IP address, unique device identifiers etc.
• Usage Data: Interaction with App features, session times error logs etc.

1.4 Information from Third Parties

We may collect data from third-party services like Google Login. See Section 13 for details.

2. Why We Collect Personal Information

We collect personal information to enhance the functionality of the App and provide you with a better experience. We may collect personal data for the following purposes:

• Provide and improve the App’s functionality.
• Personalize your user experience.
• Communicate important updates and marketing content.
• Ensure App security and detect fraudulent activities.
• Comply with legal obligations.

3. How We Collect Your Information

We collect your personal information in various ways, ensuring that we respect your privacy and comply with legal requirements. The methods through which we collect your information include:

• Directly from you when you create an account, update your profile, or contact support.
• Automatically through the App’s features and analytics tools.
• From third-party services, like Google, if you choose to log in through them.

4. Disclosure of Personal Information

We understand the importance of safeguarding your personal information. However, there are certain circumstances under which we may need to share your data. We may disclose your personal information in the following ways:

• With Service Providers: To support operations such as hosting, analytics, and email delivery.
• For Legal Compliance: To comply with Australian law or protect our legal rights.
• With Your Consent: If you explicitly agree to share your data for a specific purpose.

5. Cross-Border Disclosure

Your data may be transferred to and stored on servers located outside of Australia, including Azure data centers. When transferring data internationally, we ensure it is protected by privacy laws equivalent to the Australian Privacy Principles.

6. Security of Your Information

We take reasonable steps to protect your personal information from misuse, loss, unauthorized access, and disclosure. However, no system is entirely secure, and we cannot guarantee absolute data security.

7. Data Retention

We retain your information only as long as necessary for the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

8. Accessing and Correcting Your Information

You have the right to access personal information we hold about you. You can request corrections to inaccurate or incomplete information.

To exercise these rights, contact us at privacy@thehousehero.app

9. Managing Your Preferences

• Adjust privacy settings within the App or on your device.
• Opt out of marketing communications by following the instructions in emails or contacting us.

10. Account Deletion

You can request the deletion of your account from the App. More information regarding the process can be accessed here.

Upon receiving your request, we will delete your account and associated data within a reasonable timeframe, unless a longer retention period is required by law.

Please note that some information may remain in backup systems for a limited period or as required to comply with legal obligations.

11. Complaints

If you believe we have breached the Australian Privacy Principles, contact us at privacy@thehousehero.app. We will investigate and respond promptly.

If unsatisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted in the App or on our website, and significant changes will be communicated to you.

13. Third-Party Authentication

Our App supports third-party Google and Apple login for streamlined authentication.

13.1 Google Login

13.1.1 Information Collected

• Basic profile information (e.g., Email, Google ID, Name, Photo Url, Google Access Token).
• Additional data as per permissions you grant during login.

13.1.2 Use of The Information Collected from Google Login

• Authenticate your account.
• Populate your profile automatically.

13.1.3 Sharing Information with Google

We do not share your personal information with Google beyond what is required for authentication. Your use of Google Login is governed by Google’s Privacy Policy at Google Privacy Policy.

13.1.4 Revoking Google Login Permissions

• Visit Google Account Permissions.
• Remove access for House Hero.

Revoking access may limit certain App features.

13.2 Sign In with Apple

13.2.1 Information Collected

• Basic profile information (e.g., Email, Apple userIdentifier, Given Name, Family Name, Authorisation Code, Apple Identity Token).
• Additional data as per permissions you grant during login.

13.2.2 Use of The Information Collected from Sign In with Apple

• Authenticate your account.
• Populate your profile automatically.

13.2.3 Sharing Information with Apple

We do not share your information with Apple beyond what is required for authentication. Your use of Sign In with Apple is governed by Apple’s Privacy Policy at Sign In with Apple & Privacy.

13.2.4 Revoking Sign In with Apple Permissions

• Visit Manage your apps with Sign in with Apple
• Follow the instruction to remove access for House Hero.

Revoking access may limit certain App features.

14. Children’s Privacy

The App is not intended for children under 18 years old, and we do not knowingly collect their personal information.

15. Governing Law

This Privacy Policy and any disputes related to it shall be governed by the laws of Australia, specifically the laws of the state of Western Australia. By using the App, you agree to the exclusive jurisdiction of the courts in Western Australia for resolving any privacy-related disputes.

16. Contact Us

If you have questions or concerns, please email us at info@thehousehero.app